Favoritebikes Help Center

Troubleshooting Charging Issues with Your Bike Charger

If you're having trouble charging your bike, this guide will help you troubleshoot the problem. In some cases, you may find that the charger's indicator light remains green, implying it's fully charged, even though your bike isn't charging.

The issue commonly reported is that if you do not disconnect the charger from the power outlet after each charging session, the light remains green when you attempt to charge your bike next time, falsely indicating a full charge.

Here are some steps you can follow to identify and potentially solve the problem:


Step 1: Verify Charger Status

Firstly, ensure that the charger itself is functioning properly. If the charger's light is green, it typically means that the charger believes the bike's battery is fully charged.

Step 2: "Reset" the Charger

After each charging cycle, the charger requires a reset. This can be done by unplugging it from the power outlet, waiting approximately 30 seconds, and then plugging it back in. This reset process could help the charger acknowledge that the bike isn't fully charged if it indeed isn't. The necessity of a charger reset also serves as a safety measure, prompting users to disconnect the charger after use.

Step 3: Check the Connection

Make sure the charger is properly connected to the bike. Ensure that the charger cable is securely plugged into the bike and that the connection is clean and free from any dirt or debris that could prevent a good connection.

Step 4: Examine the Battery

There may be an issue with your bike's battery rather than the charger. Inspect the battery for any signs of damage, like cracks or leakage. If the battery is over 6 years old and has been heavily used, it may be at the end of its lifecycle and need replacement.

Step 5: Reach Out to the FavoriteBikes Support Team

If all previous steps have been unsuccessful and your bike continues to have charging issues, it's recommended that you reach out to the FavoriteBikes Support Team by submitting a support ticket.