If your FavoriteBikes lock is not functioning correctly, use this comprehensive guide to diagnose and resolve common lock issues — whether the lock will not engage, will not open, or the intelligent sensor is malfunctioning.

Part 1: Lock Won't Engage (Does Not Lock Properly)

If your e-bike's smart lock isn't engaging after you manually lock it, follow this reset procedure.

Step 1: Perform a Lock Sensor Reset

1. Press and hold the "M" and "+" buttons together on your display.
2. The lock motor will run forward to perform a calibration.
3. On the screen, you will see a countdown: 3…2…1.
   
4. Once the countdown finishes, the calibration is complete.
5. Press and hold "M" and "+" again.
   • You should see a green lock icon appear on the screen — this confirms the sensor has been successfully reset.
   • 

Step 2: Test the Lock

Try locking the bike again. If it works normally, the issue is resolved.

Step 3: If It's Still Not Locking…

If the lock still does not engage after the reset:

1. Manually press and hold the lock in the locked position.
2. While holding it, turn the bike on.
3. Keep the lock held in place for a few seconds to allow the system to recognize the locked state.

Part 2: Lock Won't Open or Close

If your bike's lock is not opening or closing, follow these steps:

Step 1: Reset the Lock Sensor

First, try resetting the lock sensor using the steps in Part 1 above. If the lock still does not function correctly, proceed to Step 2.

Step 2: Remove and Replace the Lock (Model-Specific Instructions)

If resetting the sensor does not fix the issue, you may need to remove and replace the lock. The process varies by model:

For Hybrid CSC Model

Refer to the attached file for specific lock removal instructions.

For Hybrid and Hybrid Pro Models

Follow the step-by-step guide here for your bike model.

Part 3: Intelligent Lock Sensor Malfunction

The intelligent lock sensor may malfunction in two ways:

1. False Lock Detection: The sensor thinks the bike is locked, even when the lock is open or not engaged. This causes the bike to shut down or not operate.
2. False Unlock Detection: The sensor thinks the bike is unlocked, even though the lock is closed. This could allow the bike to be ridden while still locked, causing damage or safety issues.

Solution: Disable or Re-enable the Lock Sensor

1. Turn on the Bike: If your bike is shut down, turn it on by entering your passcode or using your RFID key.
2. Watch for the White Screen: After turning on, you'll see the FavoriteBikes welcome page on a white screen.
3. Disable the Lock Sensor:
   • Press and hold the + and M buttons at the same time when you see the white screen.
   • The screen will display a lock icon and a countdown from 3, 2, 1.
   • Once the countdown finishes, the lock sensor is disabled and the lock icon disappears.
4. Re-enable the Lock Sensor (if needed):
   • Press and hold the + and M buttons together again.
   • A small green lock icon will flash once, confirming the sensor is active again.

Still Having Trouble?

If none of the steps above resolve your issue, please contact the FavoriteBikes support team. We're here to help ensure your bike stays secure and ready to ride.