Favoritebikes Help Center

How to Access the Dealer Section for Firmware Updates and More

Accessing the Dealer Section on our platform is essential for obtaining valuable resources like updated firmware files, guides on updating firmware for your display and controller, and much more. If you're a registered dealer looking to gain access to this exclusive content, please follow the steps outlined below:

Step 1: Create an Account on the Help Center

  1. Navigate to the Help Center website.
  2. Click on the 'Sign Up' button usually located at the top-right corner of the homepage.
  3. Complete the registration process by providing the necessary information such as your email address, name, and creating a password.
  4. Confirm your email address by clicking on the verification link sent to your inbox.

Step 2: Request Authorization for Dealer Access

  1. After completing your account registration, you need to gain authorization to access the Dealer Section.
  2. To do this, you have two options:
  • Option A: Email your dedicated Customer Support Agent, if you have one.
  • Option B: Alternatively, you can email info@favoritebikes.com.

In your email, mention that you've created an account on the Help Center and request access to the Dealer Section. Make sure to include any necessary identification or proof to verify your dealer status.

Step 3: Access the Dealer Support Dashboard

  1. Once your account is authorized, you'll receive a confirmation email.
  2. Log in to your Help Center account.
  3. You will now see the Dealer Support Section appearing on your dashboard.

By following these steps, you will successfully gain access to the Dealer Section where you can download the most up-to-date firmware files and find detailed instructions on how to update the firmware for your display and controller.

Should you encounter any difficulties during this process, please don't hesitate to contact customer support for further assistance.