Our bikes arrive 85% pre-assembled — you only need to install the front wheel, handlebar, display, and pedals. Detailed instructions are available for each model:
If you need additional help, here are your best options:
1. FavoriteBikes Support Team
Our support team can guide you through assembly via phone or live video chat. Schedule a call or Zoom session here — our technicians are happy to walk you through every step.
2. Local Bike Shop
Most local bike shops can assemble FavoriteBikes — it's a standard mechanical process with no specialized electronic work required. Building a relationship with your local shop is a smart long-term investment.
How to find a good shop:
- Search "bike shop" (not "ebike shop") on Yelp or Google to find more options.
- Look for shops with strong reviews and reasonable pricing.
- Don't worry if they haven't worked on FavoriteBikes before — our support team is happy to assist any mechanic who needs guidance.
You can also find an authorized FavoriteBikes dealer or service center near you using our dealer map.
3. Mobile Mechanic Services
Velotooler — A platform offering mobile mechanics who can come to you. These are independent contractors, so quality may vary. Review their profiles and ratings before booking.
Velofix — A reliable mobile mechanic service with consistent quality standards. Coverage varies by region, but Velofix is a trusted option where available. Note that mobile services may carry a premium fee.
4. REI
REI locations offer assembly, tune-ups, and repairs. Their services are quick and reliable. Call your local REI in advance to confirm they service FavoriteBikes e-bikes, as offerings may vary by location.
We're Here for the Long Haul
Whether you're assembling, maintaining, or repairing your FavoriteBikes e-bike, our support team is ready to assist you — and any local shop working on your behalf. Reach out anytime.