Favoritebikes Help Center

Privacy Policy

Favoritebikes Privacy Policy

Effective Date: September 27, 2023

  1. Introduction

Favoritebikes ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you as to how we look after your personal data when you visit our website, use our Favoritebikes app (the "App"), or purchase our products, and tells you about your privacy rights and how the law protects you.

  1. Data Collection and Use

We collect personal data in several ways:

  • Direct interactions: You may provide data by filling in forms on our website or App, or by communicating with us by post, phone, email, or otherwise. This includes personal data you provide when you purchase our products; create an account on our website or App; subscribe to our service or publications; request marketing to be sent to you; enter a competition, promotion, or survey; or give us feedback.

  • Automated technologies or interactions: As you interact with our website or App, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. When you use the navigation function in our App, we may collect your location data to provide the service. This location data is processed using Mapbox, a third-party service. Favoritebikes collects location data to enable real-time navigation even when the app is closed or not in use.You can read Mapbox's privacy policy here.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

  • SMS privacy policy: The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
  1. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your personal data with service providers who help us operate our services, process orders, and conduct marketing activities. These service providers are contractually obligated to protect your personal data and may not use it for any other purposes. Regarding the SMS privacy policy, the above statement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  1. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, use, and disclosure. However, please be aware that no security measures are perfect or impenetrable.

  1. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. You can also object to or restrict our processing of your personal data. To exercise these rights, please contact us at support@favoritebikes.com.

  1. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will delete that data.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@favoritebikes.com Address: 1773 W San Bernardino Rd, West Covina, CA 91790