We process our orders as fast as possible through our warehouse automation. In many cases, we cannot modify or change orders once orders are placed. Please be sure to make your selections carefully and reach out to our team to help you choose the right item before placing your order.
Before processing, Cancellations/refunds will be subject to a 3% payment processing charge which goes to the payment processor (this is a charge that we do not get back). This is typically only in a pre-order scenario.
After processing: If an order is canceled during or after it is processed for shipment or returned to the sender upon delivery at the correct address, it will be subject to a $250 fee.
After shipping: VERIFY SHIPPING ADDRESS and delivery date. If the carrier is unable to deliver the product to the address you provided or you cannot organize a proper receipt to the address provided, you will be charged up to a $250 fee to resend or return and restock the item in our inventory. Favoritebikes will deduct this fee from any potential return.
Proceeding with a Cancellation: What to do?
If you would like to go ahead with cancellation, please submit a support ticket, include your order number, and acknowledge our 3% payment processing charge in your ticket submission. This will allow us to process your cancellation without delay and reduce the risk of unwanted fees. Just so you know – cancellations are not confirmed until you get a response from our support team.