If your e-bike’s smart lock isn’t engaging after you manually lock it, don’t worry—there’s a simple reset procedure you can follow. This guide will walk you through the steps to reset the lock sensor and troubleshoot the issue.

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Step 1: Perform a Lock Sensor Reset

1. Press and hold the “M” and “+” buttons together on your button.

2. The lock motor will run forward to perform a calibration.

3. On the screen, you will see a countdown: 3…2…1.

4. Once the countdown finishes, the calibration is complete.

5. Please press and hold “M” and “+” again.

   • This time, you should see a green lock icon pop up on the screen—this indicates the sensor has been successfully reset.

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Step 2: Test the Lock

Try locking the bike again. If the system works normally, your issue is resolved.

Optional Step 3: If It’s Still Not Locking…

If the lock still doesn’t engage after the reset:

1. Manually press and hold the lock in the locked position.

2. While holding it down, turn the bike on.

3. Keep the lock held in place for a few seconds to allow the system to recognize the locked state.

Step 4: Still Having Trouble?

If the lock still won’t engage or reset properly, please contact the FavoriteBikes support team for further assistance. We're here to help ensure your bike stays secure and ready to ride.