If your bike's lock is not functioning properly, follow these steps to diagnose and resolve the issue.

Step 1: Check for a Sensor Issue (Reset the Lock Sensor)

First try resetting the lock sensor by following these steps:

How to Fix Intelligent lock on Your E-Bike (Lock won't open.)

If the lock still does not function correctly, proceed to the next step.

Step 2: Remove and replace the Lock (Model-Specific Instructions)

If resetting the sensor does not fix the issue, you may need to remove the lock. The removal process varies by model:

For Hybrid CSC Model

Refer to the attached file for specific lock removal instructions.

For Hybrid and Hybrid Pro Models

Follow the step-by-step guide here for your bike model.

If you need further assistance, contact FavoriteBikes Support.