Favoritebikes Help Center

I forget the passcode of my bike

If you've forgotten the passcode for your bike, follow these steps:

  1. Ensure you have the key to your bike.
  2. Locate proof of purchase, such as a receipt from the dealer or online purchase confirmation.
  3. Find your bike's serial number. If needed, use the link provided below for guidance https://support.favoritebikes.com/hc/en-us/articles/16474934743693-Find-software-and-hardware-versions-the-software-s-date-and-the-series-number-.
  4. Submit tickets with your proof of purchase to the customer support team to obtain the advanced passcode.
  5. Double-click the "Menu" button to access settings.
  6. Use the "Minus" button to navigate to the "Advanced Settings."
  7. Click the "Menu" button once to enter the "Advanced Settings."
  8. Press the "Plus" button and navigate to the next page where you'll find the "Factory Reset" option.
  9. Click the "Menu" button to confirm the factory reset.

Your passcode is now reset to the default passcode, which is 000000.

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